1. Interpretation
1.1 In these Conditions:
BUSINESS means the business carried out by the Buyer at the date of the Contract;
BUYER means the person, company, partnership or other entity who buys or agrees to buy the Goods from the Seller;
CATALOGUE means the Seller’s current catalogue of products, including any current fliers or other promotional material in paper or electronic format which the Seller may from time to time circulate;
CONDITIONS means the terms and conditions of sale set out in this document as may be amended in writing from time to time and any special terms and conditions agreed in writing by the Seller;
CONTRACT means a contract between the Seller and the Buyer for the sale and purchase of Goods in accordance with these Conditions;
DELIVERY DATE means the date specified by the Seller when the Goods are to be delivered, or the date on which delivery takes place, whichever is the later;
DELIVERY DESTINATION means the location specified in a Contract for the delivery of Goods ordered by the Buyer;
GOODS means the items which the Buyer agrees to purchase from the Seller from time to time;
SELLER means The Web Lighting Ltd. as Home Lighting Superstore, company number 08531217, current trading address is The Meridian, 4 Copthall House, Station Square, Coventry, CV1 2FL;
WEB SITE means any web site owned or operated by the Seller and/or any URL owned and used by the Seller; and
WORKING DAY means any weekday on which banks and other financial institutions in the City of London are open for business.
2. Conditions applicable
2.1 These Conditions shall apply to all Contracts to the exclusion of all other terms and conditions, including any terms and conditions which the Buyer may purport to apply under any purchase order, confirmation of order, or similar document.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions. Such orders shall not be deemed to have been accepted by the Seller until such time as the order has been processed through the Seller’s order processing system.
2.3 Any order placed through the Seller’s website which receives a confirmation receipt of such order shall not be deemed to have been accepted by the Seller until such time as the order has been processed through the Seller’s order processing system.
2.4 Any Buyer or any employee, agent or officer of the Buyer who enters into a Contract with the Seller on behalf of the Buyer shall be deemed to have the requisite authorisation to enter into such Contract. In the event that such authorisation is absent the Buyer and/or its successor shall remain liable to the Seller for any payment due under the Contract.
2.5 In the event of a change in ownership of the Business the Buyer shall remain liable for any payment due under the Contract unless otherwise agreed in writing with the Seller.
2.6 Any variation to these Conditions, and any Contract, shall be inapplicable unless agreed in advance in writing by the Seller.
2.7 Quotations issued by the Seller, whether on the Website, in the Catalogue or otherwise, do not constitute an offer by the Seller to supply the Goods referred to therein.
2.8 The Seller reserves the right to refuse to supply an individual or company at any time for any reason.
3. Price
3.1 Where the Goods are sold by reference to the Catalogue or the Website then the price of the Goods shall be the price stipulated in the Catalogue or on the Website at the date of the Contract.
3.2 All prices are fixed at the date of the Contract and will only subsequently be varied by agreement between the parties.
3.3 For the avoidance of doubt, unless otherwise stated, prices quoted for Goods in the Catalogue and on the Website are shown per item.
3.4 For the avoidance of doubt, unless otherwise stated, the price of the Goods, and all charges, limits or fees referred to in these Conditions are deemed to be inclusive of VAT (or similar tax) at the prevailing rate, which is currently 20%, and exclusive of any other tax or duty relating to manufacture, transport, import or export all of which (if relevant) shall be applicable at the prevailing rate at the Delivery Date.
3.5 All prices quoted in the Catalogue or on the Website and all charges referred to in these Conditions are in pounds sterling unless otherwise specified, and all payments must be made in pounds sterling unless otherwise agreed in writing by the Seller.
3.6 Whilst the Seller undertakes every effort in order to prevent any errors and / or omissions in the Catalogue and on the Website, mis-pricing may occur. The Seller reviews all prices as part of its order processing system, and in the event that the product’s correct price is lower than that stated on the Website or the Catalogue (as applicable) then the Seller will charge the lower amount and process the order accordingly. In the event that the product’s correct price is higher than that stated on the Website or the Catalogue (as applicable) then the Seller will, in its entire discretion, either:
3.6.1 contact the Buyer for instructions prior to dispatch of the order; or
3.6.2 cancel the order and notify the Buyer of such cancellation.
3.7 The Seller reserves the right to charge such taxation including and without any limitation any charge, tax, duty, levy, impost, withholding or liability wherever chargeable imposed for support of national, state, federal, municipal or local government or any other person or whether of the UK or any other jurisdiction on the Goods in accordance with the Waste Electrical and Electronic Equipment Directive and/or its United Kingdom equivalent.
4. Delivery, Packing & Handing Charges
4.1 Delivery, packing and handing charges are displayed on the Seller’s web site. These are subject to change and the Seller reserves the right to notify the Buyer of any such change prior to the Delivery Date.
4.2 Any date quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused.
4.3 Delivery shall take place by such method as the Seller may in its absolute discretion decide, to the Delivery Destination on or as close to the Delivery Date as is reasonably practicable in all the circumstances.
4.4 Deliveries shall be made between 8.30 am and 6.00 pm on any Working Day.
4.5 In the event that the Buyer requires a delivery on a day or time outside of the Seller’s normal delivery in accordance with Clause 4.4 the Seller reserves the right to make an additional charge, and shall advise the Buyer of such additional charge when the order is confirmed. For the avoidance of doubt, the Delivery Date is approximate only, and time shall not be of the essence for delivery.
4.6 Delivery of the Goods shall be deemed to have taken place when they have been delivered to the Delivery Destination and a signature on behalf of the Buyer has been received in respect of the Goods.
4.7 In the event that payment for the Goods has been, or is to be, made through the use of a debit or credit card then the Seller reserves the right to only deliver the Goods to the registered address of the card holder of that card.
4.8 If, for any reason, the Buyer is unable to accept delivery of the Goods when the Goods are due and ready for delivery then the Seller may, in its absolute discretion, arrange the storage of the Goods and the Buyer shall be liable to the Seller for the reasonable costs (including insurance) of such storage. This provision is without prejudice to any of the Seller’s rights in relation to a failure by the Buyer to take delivery of the Goods or pay for them in accordance with the terms of the Contract.
4.9 The Seller reserves the right to add a packing and insurance charge to any order to protect any Goods during transit.
5. Terms of payment
5.1 The Buyer shall make payment to the Seller for any orders through one or more of the following mechanisms :
5.1.1 authorised credit card;
5.1.2 authorised debit card;
5.1.3 personal cheque;
5.1.4 company cheque;
5.1.5 BACs transfer
5.1.6 PayPal
5.2 In the event that the Buyer makes payment for the Goods through either an authorised credit card or an authorised debit card then whilst the Seller shall use all reasonable precautions to protect and maintain secure the details of such credit or debit card, the Seller shall not be liable for any losses incurred or sustained by the Buyer howsoever caused. In the event that the Buyer discovers that any Goods have been ordered and paid for by persons unauthorised by the Buyer using the Buyer’s credit or debit card then the Buyer undertakes to inform the Seller, the card issuer and the Police of such unauthorised usage as soon as is reasonably practicable, and authorises the Seller to comply with all reasonable enquiries of the Police or the card issuer in relation to the unauthorised usage.
5.3 In the event that the Buyer makes payment for the Goods by BACS transfer the order is not deemed to have been accepted until the payment has been received into the sellers appointed bank account.
6. Breakages, cancellations and returns
6.1 The Seller must be notified of any defect in the quality or condition of the Goods within 3 working days of receipt of the Goods by the Buyer.
6.2 In the event that the Goods are web items (ie. the Goods are contained within the current website) then the Buyer may cancel the contract within 14 days from the date of receipt by contacting the Seller’s Customer Support Team at the Seller’s offices from time to time (currently Unit 7C & 7D GB Business, Cutler Heights Lane, Bradford, BD4 9HZ) , whereupon the Seller will make arrangements with the Buyer for the return of the Goods.
6.3 Any items returned by the Buyer under the provisions of Clause 6.2 must be in their original packaging, have been not used or installed and are suitable for resale.
6.4 For the avoidance of doubt, the right of cancellation contained in Clause 7.2 shall not apply to any Goods which are described on the Website as “made to order” unless they are faulty or damaged.
6.5 The Seller may cancel any Contract at any time before the Goods are delivered. On giving such notice the Seller shall promptly repay to the Buyer any sums paid in respect of the Goods less an administration fee. Without prejudice to the limitation of liability under Clause 10, the Seller shall not be liable for any loss or damage whatever arising from any cancellation in accordance with this clause.
6.6 Any monies due to the Buyer by the Seller as a result of any return of Goods under this Clause 6 shall be refunded within 30 days of receipt by the Seller of the returned Goods through the same method as which payment for the Goods was originally made, save that such refund shall only extend to delivery or insurance charges rendered in respect of the Goods in the event that the Goods are being returned as a result of breakages or fault. In that event, where the value (in pounds sterling) of the Goods returned is less than the entire value of the Goods ordered under any one particular Contract the Seller reserves the right to only refund to the Buyer the same percentage of the delivery or insurance charges as the value of the Goods returned represented to the value of all Goods ordered under the Contract. By way of illustration only, if the value of all Goods under a particular Contract is £100.00, and £50.00 of those Goods are returned, then the Seller reserves the right to only refund 50% of the delivery and insurance charges for those Goods under that Contract. The Seller shall not be liable for any delays in payment caused by the Seller and/or the Buyer’s Bank.
6.7 Where the Seller arranges for the return of Goods from the Buyer through the Seller’s nominated carrier then the Buyer undertakes to ensure that the Goods are packaged in a manner suitable for safe transportation and are available for collection by the nominated carrier during normal business hours. In the event that the nominated carrier attempts to collect the Goods during normal business hours and is unable to do so (other than at times previously notified by the Buyer to the Seller as being times at which the nominated carrier would not be able to collect the Goods) then the Seller reserves the right to charge the Buyer for the costs incurred through the nominated carrier’s inability to collect. Further, in the event that the Goods are damaged in transit on their return to the Seller as a result of poor or insufficient packaging on the part of the Buyer, or are not complete, then the Seller reserves the right not to credit or otherwise refund the Buyer in respect of (in the event that the Goods are being returned for a refund), or replace (in the event that the Goods are being returned for the purposes of replacement), such damaged Goods.
6.8 Where the Buyer arranges for the return of Goods from the Seller through the Buyer’s nominated carrier then the Buyer undertakes to ensure that the Goods are packaged in a manner suitable for safe transportation. Return of the goods shall be deemed to have taken place when they have been delivered to the Seller and a signature on behalf of the Seller has been received in respect of the Goods. In the event that the Goods are damaged in transit on their return to the Seller as a result of poor or insufficient packaging on the part of the Buyer, or are not complete, then the Seller reserves the right not to credit or otherwise refund the Buyer in respect of (in the event that the Goods are being returned for a refund), or replace (in the event that the Goods are being returned for the purposes of replacement), such damaged Goods.
7. Product availability
7.1 In the event that the Buyer orders a product which is unavailable, for whatever reason, then the Seller at its absolute discretion reserves the right to contact the Buyer to offer to:
7.1.1 supply a suitable alternative product; or
7.1.2 make a partial shipment of the remainder of products ordered by the Buyer.
7.2 The Buyer is under no obligation to accept either of the alternatives in sub-clauses 7.1.1 or 7.1.2, and may, in its absolute discretion cancel the entire order.
7.3 In the event the Buyer cancels the contract under Clause 7.2 the Seller shall return monies paid by the Buyer in accordance with Clause 6.5.
7.4 The Seller shall not be liable for failure to supply the Goods in the event the Buyer chooses to cancel the order under Clause 7.2.
7.5 The Seller shall not be liable for any costs incurred by the Buyer for the booking of an installation contractor where a delay in the delivery of products occurs or where there is a problem with the delivered items. The Seller advises that the Buyer does not book a contractor until the goods have been received and checked.
8. Pricing errors, changes, special offers, free gifts, savings, product descriptions
8.1 Any special offers specified in the Catalogue or on the Website may be limited in their quantities and are therefore subject to availability. In the event that there is no further availability of a special offer, then the Seller may, in its absolute discretion, contact the Buyer and offer for sale a similar alternative.
8.2 Any free gifts specified in the Catalogue or on the Website are subject to availability and the Seller reserves the right to make suitable substitutions without prior notice to the Buyer.
8.3 Any savings (whether actual or percentage) indicated in the Catalogue or on the Website are calculated by reference to the manufacturer’s list prices and are shown as a guide and are given in good faith.
8.4 Any technical descriptions, measurements, images or other data relating to any products in the Catalogue or on the Website are for general guidance only and may be subject to alteration by the Seller without prior notice to the Buyer.
8.5 For the avoidance of doubt, and without prejudice to the limitation of liability in Clause 10, the Seller shall not be liable to the Buyer for any inaccuracies, errors, product availability or otherwise under this Clause 8.
9. Risk and Title
9.1 Risk in the Goods shall pass to the Buyer :
9.1.1 when the Goods are delivered to the Delivery Destination; or
9.1.2 if the Goods are kept at the Seller’s premises under the provisions of 4.6, or otherwise to the Seller’s order, upon collection of the Goods by the Buyer, or upon the expiry of seven (7) days from the Seller’s written notice to the Buyer that the Goods are ready for delivery, whichever is the earlier.
9.2 The Seller accepts no responsibility for any loss, damage or shortage which may occur to the Goods after risk has passed to the Buyer, and in the event that the Buyer has a claim arising in respect of any loss, damage or shortage arising during transit, then such claim should be notified to both the Seller and the carrier within 3 days of receipt of goods The Buyer undertakes in such circumstances to comply in full with the carrier’s standard conditions for claims for damage, shortage or loss in transit, and agrees to indemnify the Seller against any loss resulting from a failure to so comply.
9.3 Notwithstanding that delivery may have taken place and / or risk in the Goods may have passed to the Buyer, title to the Goods shall not pass to the Buyer until such time as the Seller has received cleared funds for full payment of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
9.4 Until such time as title in the Goods passes to the Buyer:
AND THE BUYER’S ATTENTION IS DRAWN IN PARTICULAR TO THE PROVISIONS OF THIS CLAUSE 10
10. Limitation of liability
10.1 Always subject to the provisions of Clause 10.5, the Seller shall be under no liability to the Buyer :
10.1.1 in respect of any defect arising from wear and tear, willful damage, negligence, abnormal working conditions, a failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller’s approval;
10.1.2 whatsoever in the event that the full price (including VAT, delivery, insurance and other charges payable in accordance with the Conditions) for the Goods has not been paid by the due date for payment;
10.1.3 or otherwise be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform any of the Seller’s obligations in relation to the Goods if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control :
10.1.3.1 act of God, explosion, flood, tempest, fire or accident;
10.1.3.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;
10.1.3.3 acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
10.1.3.4 import or export regulations or embargoes;
10.1.3.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
10.1.3.6 difficulties in obtaining raw materials, labour, fuel, parts or machinery;
10.1.3.7 power failure or breakdowns in machinery.
10.2 Where any valid claim in respect of any of the Goods based on any defect in the quality or condition of the Goods or their failure to meet their specification is notified to the Seller in accordance with these Conditions then
10.2.1 where the Buyer is dealing as a consumer (as defined in the Sale of Goods Act 1979 (as amended, re-enacted or otherwise modified from time to time) the Seller shall, at the Buyer’s sole discretion refund to the Buyer the price of the Goods (or a proportionate part thereof) or repair or replace the Goods (or the part in question) at no additional cost to the Buyer; or
10.2.2 where the Buyer is not dealing as a consumer, then the Seller, at it’s sole discretion, be entitled to refund to the Buyer the price of the Goods (or a proportionate part thereof) repair or replace the Goods (or the part in question) at no addition cost to the Buyer;
but upon the Seller undertaking either of the steps in this Clause 10.2 the Seller shall have no further liability to the Buyer.
10.3 Subject to the provisions of Clause 10.5, but notwithstanding any other provision of these conditions, the Seller shall not be liable to the Buyer by reason of any representation or implied warranty, condition or other term or any duty at common law, or under the express terms of these conditions or any contract, for any consequential loss or damage, whether for loss of profit or otherwise, and whether occasioned by the negligence of the Seller, its directors, servants, agents and employees arising out of or in connection with any act or omission of the Seller relating to the supply of the goods or their use by the Seller.
10.4 The seller shall have no liability to the buyer for loss of revenue, bargain, profit, anticipated savings, contract, business, expectation, use, production, or goodwill; any costs, expenses, liabilities, or commitments waste, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the goods elsewhere; any costs of contractors for installation or removal of any product within the contract for whatsoever reason, any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party
10.5 Without prejudice to the generality of Clause 10.3, but subject always to the provisions of Clause 10.8, the entire liability of the Seller to the Buyer under any one contract shall be limited to the value of the goods under that contract.
10.6 The seller shall have no liability to pay any money to the Buyer by way of compensation other than any refund the Seller makes under these conditions. Liability to the Buyer shall not in any event include losses related to any business, such as loss of profits or business interruption, neither will the Seller be responsible to the Buyer for any other loss which is not a foreseeable consequence of the Seller being in breach of these Terms and Conditions or legal duties.
10.7 Goods sold by the Seller are intended for use in the UK only and, if the Buyer wishes to take or use the goods abroad, it is the Buyer’s sole responsibility to confirm that the goods intended to be used outside of the UK comply with any laws, regulations or other standards applicable of the said country outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods. For the avoidance of doubt any goods purchased for use abroad are still bound by the Seller’s Returns policy. Goods must be checked and damages or errors notified within 3 working days of receipt. For Goods that are dispatched to an address outside of the United Kingdom or are subsequently taken abroad by the Buyer, it is the sole responsibility of the Buyer to manage and pay for any transportation back to the UK should the Buyer wish to return the Goods for any reason. In the event that Goods are collected by or on behalf of the Buyer, the Seller defines that the Buyer is in receipt of the Goods once they leave the Seller’s premises.
10.8 Nothing in these Conditions or any Contract shall be deemed to limit or otherwise restrict the liability of the Seller to the Buyer for any death or personal injury caused as a result of the negligence of the Seller, its directors, servants, agents and employees.
11. Copyright and other intellectual property rights
11.1 All content included on the Website and in the Catalogue such as text, graphics, logos, buttons, icons, images and software is the property of the Seller or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The Buyer may not systematically extract and / or re-utilise parts of the content of the Website or the Catalogue without the Seller’s express written consent, save that it may print out, or otherwise electronically copy, one or more sections of the Website or Catalogue for the express purpose of placing an order with the Seller.
11.2 The “Lighting Direct” logo is a registered trademark of the Seller. All other trademarks, product names, company names, logos and get-ups remain the property of the Seller or their respective owners and may not be used or reproduced by the Buyer under any circumstances whatsoever.
12. Export Terms
12.1 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties on them.
13. Re-Sale of Goods
13.1 Any Goods ordered by the Buyer may not be sold by the Buyer to a third party unless previously agreed in writing with the Seller.
14. General Terms
14.1 These Conditions, and any Contract based hereon, shall be governed by and construed in accordance with the provisions of English law, and the parties hereby submit to the non-exclusive jurisdiction of the English Courts in determining any dispute arising herefrom.
14.2 No forbearance or indulgence by the Seller shown or granted to the Buyer whether in respect of these Conditions or otherwise shall in any way affect or prejudice the rights of the Seller against the Buyer or be regarded as any waiver of any of these Conditions.
14.3 The Seller reserves the right to sub-contract the whole or any part of any Contract.
14.4 Any provision of these Conditions or any Contract which is, or may be, void or unenforceable shall, to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision the contract.
14.5 The provisions of the Contract (Rights of Third Parties) Act 1999 shall not apply to these Conditions or any Contract and any person who is not a party to these Conditions or the Contract shall have no rights under that Act to enforce any term thereof.
14.6 Any notice under or in connection with these Conditions or any Contract shall be in writing and shall be served by first class post or by hand on the party or sent by recorded delivery to the address of the party set out in the Contract or at such other address as may subsequently be notified by one party to the other, and in the absence of any evidence of earlier receipt any notice shall be deemed to have been received:
14.6.1 if delivered by hand when left at the address for service; or
14.6.2 if sent by first class post or recorded delivery, on the second day after posting.
15. Divisibility Clause
15.1 This contract is divisible. Each delivery made hereunder shall be deemed to arise from a separate contract and shall be invoiced separately; any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for herein, without reference to and notwithstanding any defect of default in delivery of any other instalment.